• Do Fake Rental Reviews Have a Silver Lining?

    Fake reviews are becoming a growing problem within the rental housing industry. Online, it’s terribly easy to leave a fake positive or negative review, and extremely difficult to get any reviews erased. Whether the rental review is from a lying, former tenant or a professional fake reviewer, here’s why you should be responding to all of them.  (more…)

  • A Guide to Portable Storage

    Portable storage has been growing in popularity in recent years and is quickly becoming the preferred alternative to hiring a moving truck. This flexible and often hands-off approach to storing valuable items has several advantages over rented trucks and trailers. And despite being portable, many containers can store the contents of an entire house or office.

  • 5 Steps to Protecting Your Digital Home

    More and more of our home devices—including thermostats, door locks, coffee machines, and smoke alarms—are now connected to the Internet. This enables us to control our devices on our smartphones, no matter our location, which in turn can save us time and money while providing convenience and even safety. These advances in technology are innovative and intriguing, however they also pose a new set of security risks. #BeCyberSmart to connect with confidence and protect your digital home. (more…)

  • What Did I Just Agree To?

    There was a time when a handshake meant an agreement had been reached. There was even a time when a handshake was enough to cement an agreement with a tenant when you rented to him or her. Those were the good old days. (more…)

  • Keeping a Paint Job In Its Place

    The condition of the paint or stain on your rentals can be your ambassador of curb appeal. Its appearance can say a lot about your properties. And yet, you could be spending a healthy portion of your maintenance budget on a much too short re-coating cycle. Most property managers will agree that keeping a paint or stain film on exterior wood is a never-ending job. (more…)

  • Bugs! Whose Problem Are They?

    When that itsy bitsy spider comes down the waterspout or hangs over the baby’s crib, should we, as property managers or landlords, care? I conducted a random survey of property managers to find out what policies, if any, there are concerning insect and rodent issues. Surprisingly, no two are alike. However, there are common elements in most policies to consider when developing or reviewing a bug policy.  (more…)

  • Defining Wear and Tear

    A hole in a plaster wall, a broken window, crayon marks on the ceiling, cabinet doors torn off their hinges—those are obviously above and beyond normal wear and tear. How about a worn place in the carpet, or tiles on the kitchen floor that are cracked or missing? That is where the tenant can claim that he does not owe a dime of the security deposit because that was just “normal wear and tear” and you cannot charge him for that. Less than stellar tenants are experts in “normal wear and tear” because they have caused so much of it. So what really is considered “normal wear and tear?”

    A rule of thumb to follow, whenever there is a question about who should pay for damage, the landlord should pay. In this tip, however, I will remove some of the question and possibly enable you to get a better idea of when you should deduct money from the security or cleaning deposits.  (more…)

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